Your Privacy Matters
The Protection of Personal Information Act (POPI Act) is the guiding principle.
We collect:
- Information you give us: Your name, email, and anything you choose to share.
- How you use our site: Pages you visit, time spent, and links you click.
- Technical details: Your IP address, browser, and device.
We use this to:
- Improve our website.
- Personalize your experience.
- Communicate with you.
- Meet legal requirements.
Sharing:
- We share information only with our internal departments and business partners to improve your experience.
- We will never sell your personal information.
Security:
- We protect your information, but no online method is 100% secure.
Updates:
- We may update this policy, but our commitment to your privacy won’t change.
We collect information about you during the checkout process on our store.
- 3RD PARTY SECURE PAYMENT:
- By using this extension, your personal data may be shared with external service.
What we collect and store
While you visit our site, we may track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we may use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- We’ll also use cookies to keep track of basket contents while you’re browsing our site.
- When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
- We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
- We will also store comments or reviews, if you choose to leave them.
Who on our team has access
- Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
- Our team members have access to this information to help process refunds and support you.